"Positive aspects (most valued) - Staff quality: Many residents highlight the care and professionalism of the staff. Miriam (social worker) is specifically mentioned as an excellent professional. - Cleanliness and facilities: This is a recurring point. Residents describe the center as spotless, tidy, and well-maintained. - Location and convenience: The ease of parking and the convenience of the area in Pozuelo are appreciated. Negative aspects (main complaints) - Staff shortage: This is the main complaint. Several residents point out that there are not enough caregivers for the number of residents, especially on night shifts. - Medical care and follow-up: There are reports of a lack of proactive care in the emergency room and errors in medication management. - Food quality: Some residents describe it as ""terrible"" or unhealthy. - Management and coordination: Administrative failures and a lack of response to serious problems are mentioned."
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